Learn about your user's experiences using this simple user testing framework.
Watch lessonIf you're going to run a user test, you're going to need a user. Caitlyn helps you work our what sort of user you're in need of, and how to find them.
Now we have someone, it's important to run the mapping session in a way that ensures you're able to get the information you need.
You've run a session! Congratulations, it's now time to use what you've learnt. Caitlyn helps you create an ideal state map - This helps you understand what your users are actaully after.
Finally, now that you've done the test once, it's time to get more users and create more maps. The key to empathy mapping is making sure you're learning a lot from many different users and their experiences.
This is service design thinking is one of the first design thinking books. It’s a good mix of theory and practical tools that can help you apply design thinking in your own context.
Jonathon Porritt’s book tries to illustrate how the world can look like if we apply human-centred design to all we do. It’s a fun read.
The Design Way is probably not the first book you should read when you’re exploring human-centred design as it’s quite heavy. However, it does put some vital focus on mindset, knowledge set, skill set and toolset in design. Furthermore it focuses on the integration of the design practice across your whole life. We recommend this book when you feel you’re ready to take the next step in learning more in depth about human-centred design.
Huddle’s podcast is where we talk about anything from complex world problems, systems thinking, team dynamics, organisational change and how all of this can benefit from a design led approach by looking at the problem from many different perspectives.
This HBR article talks about the principles of design thinking and how there is a shift currently happening in large organisations. A shift that puts design and people much closer at the centre of their decision making processes.
If you’re a teacher who’s teaching lean, Will shares a few ideas from how we uses it with his class.