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Hello!

I'm an empathy design researcher. This means I explore approaches that figure out what people really do rather than what we would like them to do. This helps us make stuff that people are likely to buy, use and love.

I do Inception-style meta-research on how to design empathy design approaches. That's the PHD bit. Then I translate it into these videos and articles on Linkedin. That's the useful-to-you bit.

You can hire me for a workshop if you'd like your whole team to skill up on empathic design superpowers.

I also research, advocate and run a consultancy for sexual re-navigation within healthcare... that's another story.

More of all that on my website. Please get in touch if you would like to chat or nominate me for 'best wearing of leather jacket in Fitzroy Academy' : [email protected]

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image 19 mins Introduction From the basics to the complex stuff, we'll teach you the skills needed to start something new.
Free
image 25 mins Lean canvas Try out Lean methodology by making a simple online canvas.
Free
image 21 mins Customer discovery interviews Learn to build a product by interviewing customers, and conquer social anxiety. image 58 mins How to have good ideas A grab-bag of activities that unlock creativity, even when you're feeling uncreative.
Free
image 65 mins Pitching for early stage investment Get your story right, make a pitch deck and get in front of the right investors.
Free
image 35 mins Agile project management Learn the tools and methods to make your first Agile project work. image 50 mins Design for impact at scale Design for lasting impact at scale with Mulago, using their key tool, the DIF.
Free
image 41 mins Behaviour change To change the world you need to change people's behaviour. Kevin teaches us how.
Free
image 31 mins Community Integration How to be humble, listen, and communicate with a community you work with.
Free
image 22 mins Social media strategy Find your voice on social and create content that resonates.
Free
image 35 mins Sales for people who don’t like selling Sales is about treating people well, and thinking of relationships as long term friendships. image 28 mins One page websites Make a simple one-page website that will stick the landing. image 35 mins Sales for people who don’t like selling Sales is about treating people well, and thinking of relationships as long term friendships. image 37 mins Business model canvas Use a business model canvas to think about your nonprofit like a business. image 7 mins Test cards + lean experiments Structure your experiments on your canvases and get stuff done. image 30 mins Finding the right impact partner Scope out a partnership and be sure you're putting money where it makes the most impact. image 52 mins Hiring / team formation Find your own strengths and gaps, and create a team that can get the job done. image 49 mins Public campaigning Run a campaign, build a movement and make change happen at a local level. image 28 mins Evidence based interventions Ask an important question and answer it reliably, to build interventions that actually work. image 72 mins Financial modelling Lay out a 3-year financial model for a business, with revenue, costs and cash flow. image 21 mins Social outcomes reporting How to report on a program: The money, activities and social impact. image 27 mins Insight mapping Map out how customers experience your service, and how you can easily make it better. image 33 mins Legal setup for a new business Set up a legal entity, allocate shares, and get your business in order. image 31 mins Crowdfunding How to set up a crowdfunding campaign with a solid comms plan.
Free
image 9 mins Empathy mapping Learn about user experience using this simple user testing framework. image 49 mins Public campaigning Run a campaign, build a movement and make change happen at a local level. image 35 mins Guerilla usability testing Figure out what real users think of your site or app by watching them use it. image 15 mins Journey mapping Map out the practical and emotional journey a user takes through a website image 30 mins Choosing a CRM Gather requirements, test workflows, and find the right CRM. image 42 mins Card sorting Workshop with real users, and re-organise the contents of a website. image 28 mins Scoping a new app Sketch out the goals, users, objects and interfaces in a new web or mobile app.